My whole experience was great from check in to check out. Front desk staff was amazing at being able to communicate with me in English. They were also very thorough in explaining the amenities offered on this property. Once I got to my room I was so happy to see how clean and spacious the room was. The bathroom was spotless, the room was sound proof and the bed was the most comfortable bed I've ever slept on. Additionally the breakfast staff was so friendly and the food tasted amazing. I would highly recommend staying here.
Samantha
joulukuu 2024
Location is very close to the main station (but not the Shinkansen station), many shops and facilities. There is a 7/11 convenience store almost opposite. Our De Luxe twin room was large and very pleasant, with a large window and natural light. Worth the extra payment if you have a longer stay to get the space.comfy hote
Terry
toukokuu 2023
Good location 3 blocks from main station, 3 blocks from Chinatown, across the street from a large 7-Eleven. Everything in room worked perfectly. Front desk was friendly and helpful, but little English. Room was super clean and nicely refreshed daily.
Ellis
maaliskuu 2023
The staff were extremely helpful, the room had all the amenities, the location was insane! We loved Kobe and Luminous is right at the heart of Sannomiya.
Marcio
syyskuu 2024
Stylish hotel, lovely staff, fantastic view over Kobe from 17th floor
Edwina
kesäkuu 2024
Everything felt luxurious. Staff was very helpful even when we arrived late at night. Room was very spacious, beds really comfortable, bathroom super big. The view spectacular. Big TV. Check-in really smooth. After having to cancel a booking in another place it was amazing to find this place at the last minute. It exceeded my expectations.
Fernanda
kesäkuu 2024
+ the elder gentleman was exceptional kind and true professional in the reception. Spoke good English also. + Hotel has understood that putting the best resources in the reception they make a huge impact + Quite spacy room + Clean
Mika
joulukuu 2024
I booked this hotel based on the other reviews: nice breakfast, quiet room, good location. All of those ended up being perfect for our stay. We were all very happy with the Luminous hotel and I would stay here again if I ever come back to Kobe. The staff were friendly, too.
Alicia
elokuu 2024
I liked my room, I slept well; the room was very relaxing, and had a huge TV. The location of the hotel was near train stations, restaurants, and shopping malls. Staff members were very knowledgeable, polite, and helpful.
Tani
lokakuu 2024
The hotel has everything you need. The room was on the small side but was comfortable and had all the amenities. It was a quick walk to the local subway which makes travelling easy. It was also a short walk to all the restaurants which made it an ideal place to stay.
Stephen
helmikuu 2023